Looking to replace your windows but concerned about installation? Renewal by Andersen installs state-of-the-art windows quickly and securely, with no mess or hassle. Rochester Installation Manager, Jerami Frechette, answers your questions about this experience.
What would my window installation process look like? There are 5 general steps: • Homeowners begin working with our measurement technicians upon contracting with us, and they receive a direct line to their own concierge specialist who will keep them updated on their order status, answer questions about finance and our process, arrange scheduling and provide follow up.
• Upon arrival, our specially trained installation team prepares the workspace while the team leader greets the homeowner. Always a certified master installer, he also verifies which windows are being replaced and confirms their measurements. Tarps and drop cloths are placed to catch any dust, refuse and debris, and we create a safe and secure workspace. • Each window is removed by a systematic method, and replaced by a new window, which is then sealed to the weather, before the next window is begun. Once every window is in and sealed, the install crew trims the exterior of the windows. The space is usually open only a few brief minutes, limiting the home’s exposure to the elements. • Our installation team leaders complete a quality assurance walk through with each homeowner, verifying high quality, function, and satisfaction. Finally, an installation manager reaches out to confirm complete satisfaction.
Might my home ever be left in a state of disarray? Absolutely not! Our installation guidelines are more in depth than those throughout the industry. Andersen has made the process more efficient, more customized to each home and need, and our installers go to great lengths to ensure each home is not negatively impacted. They make certain each property is in better condition than when they arrived.
Could inclement weather delay my installation? Inclement weather such as a slight rain does not typically delay an installation. Renewal by Andersen windows are a genius product and can fit any application and any weather. That is why we have the strongest warranty in the industry, including 20 years on our glass.
What type of service and support is available once my windows are installed? Installing windows is just the beginning of our relationship with our customers. Our goal is to bring you out of the window buying cycle forever. As always, we maintain transparent communication with you, and our service continues for the life of your warranty. If there is ever a concern, a simple call to our local office will bring one of our service technicians to your door.
"We see each installation & every contract as an opportunity for us to shine and give our homeowners something to be proud of."
80 Newbury St., Rochester, NY 14613 • 585.294.4640 • rbawny.com
